Terms & Conditions & Website Privacy Policy
These Terms and Conditions (“Terms”) between Mystic Travel Co., LLC (“Agency”) and you
(including all Travelers on the same booking who share the same household) (“you,” “your,”
“yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2)
payment authorization until terminated in writing by you or Agency.
These Terms are subject to change at any time, without prior written notice. The effective
version of these Terms is located at www.mystictravelco.com.
DEFINITIONS
“Agency” means Mystic Travel Co., LLC
“Booking Services” means travel reservation and booking services for Travel Services, which
Agency provides to you under these Terms.
“Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share
the same household under these Terms.
“Supplier” means any party who provides Travel Services to any Traveler.
“Terms” means these Terms and Conditions.
“Traveler” means you and all Travelers on the same booking who share the same household
under these Terms.
“Travel Services” means travel products and services provided to you by Suppliers, including
hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar
products and services involving any type of leisure, business, or other travel under these Terms.
TRAVELERS
By your signature or payment authorization, you agree to these Terms, including without
limitation all cancellation policies, on behalf of yourself and each Traveler on the same booking
who share the same household with you.
You are the Lead Traveler—you represent all Travelers on the same booking who share the
same household with you.
By your signature or payment authorization, you confirm to Agency that you have:
Shared these Terms with all Travelers; and
Obtained written confirmation that each Traveler has agreed to these Terms, which
confirmations you will promptly deliver to Agency.
You are responsible for booking, confirming, and paying for all reservations sufficiently prior to
travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.
You acknowledge the text of these Terms is conspicuous.
You are responsible for understanding these Terms—please read them carefully before
accepting Booking Services or Travel Services.
If you do not understand any part of these Terms, please contact Agency in writing to request
clarification.
AGENCY
Agency is a travel agent who provides Booking Services (not Travel Services) to you.
Agency reserves the right at any time to correct errors or omissions regarding pricing or any
other matters regarding your travel booking.
SUPPLIERS
Suppliers are independent companies who provide Travel Services to you.
Suppliers operate under their own terms, conditions, and management.
Your travel documentation identifies each Supplier responsible for providing your Travel
Services.
By paying for Travel Services, you consent to the use of those Suppliers.
All documentation, receipts, confirmations, and tickets issued are subject to the terms and
conditions specified by each Supplier.
Please read Supplier terms and conditions carefully—you are responsible for understanding and
complying with terms imposed by any Supplier with which you elect to deal, including without
limitation payment of all amounts when due and compliance with Supplier’s rules and
restrictions regarding availability and use of Travel Services.
You understand that any violation of Suppliers’ terms may result in denied access to Travel
Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation
results in fees or penalties to Agency, you agree to cover all such actual costs.
Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
Suppliers are not subject to Agency’s control—they are not employees, agents, representatives,
or affiliates of Agency.
Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws,
or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience,
costs, loss, damage, injury, or death to Travelers or Travelers’ companions.
If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It
might continue to provide some or all Travel Services, or it may stop operations completely.
Other Suppliers may, but are not required to, provide alternative Travel Services.
Payments to Agency immediately become the property of Suppliers, as required by law.
Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.
Agency has no special knowledge about the financial condition of Suppliers.
Agency has no liability for recommending a trip credit or a refund.
All Supplier promotions, incentives, and offers are subject to Supplier availability, which may
change at any time without notice.
RATES & INCLUSIONS
Quoted rates are based on the precise inclusions Agency provides to you in writing.
Unless specifically itemized on your travel documentation, rates do not include other Travelers’
costs, fees, or taxes related to:
Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any
other government-imposed fees or taxes, without limitation; or
Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions,
hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking,
valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests
or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal
nature, without limitation.
PERSONAL INFORMATION
You consent to Agency and Supplier use of your personal information.
You understand that, as part of booking any Travel Services, certain personal information may
be conveyed to third parties to accommodate your travel.
Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer
information, bank accounts, credit cards, and other information needed to secure travel
arrangements.
Agency has no liability regarding the distribution of your information to any Supplier or any
Supplier’s failure to protect your personal information.
You authorize Agency to keep your personal information for as long as needed to provide
Booking Services and for a reasonable period thereafter for Agency’s legal or business
purposes.
RESERVATIONS & PAYMENT
You authorize Agency to charge your credit card, debit card, or other means of payment for all
charges associated with your travel booking.
Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at
then-current exchange rates.
Agency payments to Suppliers will be converted at then-current exchange rates between USD
and the currency in Supplier’s country.
All Supplier prices are subject to change, including changes based on currency exchange-rate
fluctuations.
Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or
fees relating to foreign-currency transactions.
A purchase of Travel Services is not complete until all deposits and other amounts due have
been paid and processed and you receive a written booking confirmation.
If you do not make payments by their due date, Suppliers may cancel your booking in whole or
part, which may result in deposits or previous payments becoming NON-REFUNDABLE.
You are responsible for Supplier price increases, fees, or penalties incurred as a result of your
late payment. Agency has no responsibility for such price increases, fees, or penalties.
Agency reserves the right to cancel your booking if Agency does not receive full payment for
Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.
If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips
(e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-
REFUNDABLE FEE for that Booking Service.
You agree to pay this agency’s non-refundable Planning Fee of $75.00 prior to services being
rendered.
CHANGES & CANCELLATIONS
You agree to comply with the terms and conditions of Suppliers regarding your Travel Services,
and changes thereto, and you agree to pay any applicable change or cancellation fees.
If you change or cancel a reservation or booking, you may be subject to:
Agency fees of USD $50.00; AND
Supplier fees, charges, or penalties.
NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.
Hotels may not permit changes to or cancellation of reservations, subject to the terms and
conditions of the hotel reservation.
Notwithstanding the above, you agree to request cancellation in writing.
NO SHOWS
Failure to travel or show up for any reservation or booking is considered a “no show.”
No show penalties will equal amounts up to the entire cost of travel, subject to terms and
conditions of Supplier and Agency policies.
REFUNDS, CHARGEBACKS, AND ADJUSTMENTS
You will deliver to Agency in writing any claim for refund or adjustment.
Full details and proof of payment documentation must accompany all claims.
You may not be entitled to a refund if you change or cancel your travel plans after: (1) a
confirmation of the booking; or (2) payment for a booking.
Refunds are subject to Supplier terms and conditions.
Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential
terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please
carefully review Supplier terms and conditions.
You waive any right to a chargeback in case of cancellation (except for fraud), including any
force majeure event (as described below).
If you attempt a chargeback, reverse charge, or recollection of a payment already made without
Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and
expenses associated with such chargeback, reverse charge, or recollection, including without
limitation attorney’s fees and legal costs.
ACCOMMODATIONS
Hotel accommodation is subject to availability at the time of reservation.
Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a
booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment
for that portion of your travel.
Amenities such as air conditioning, elevators, bed size, and similar preferences are not
guaranteed at all properties. In addition, even if a property has amenities such as air
conditioning, elevators, restaurants, bars, fitness facilities, or pools, such amenities are not
guaranteed to be operational or available during your stay.
Reimbursement for lack of amenities is solely the responsibility of the hotel.
Agency may elect to act as an intermediary, but it is not responsible for such reimbursement
under any circumstances.
AIR TRAVEL
Most airlines consider a name-change to be a cancellation.
You are responsible for excess baggage fees. Travelers are responsible to confirm airline
baggage allowances for all flights.
International flights may have different requirements than domestic flights.
Tickets of any kind are payable in full at the time of booking.
Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE,
subject to Supplier terms and conditions.
Agency is not responsible for any loss, injury, accident, error, or omission that may occur,
including without limitation schedule changes, additional expenses, delays, and cancellations
due to weather conditions, equipment failure or repair, or other matters beyond Agency’s
control.
You agree to comply with safety guidelines of all airlines and hold Agency harmless from any
liability due to airline restrictions.
Airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services
may be subject to additional fees.
Agency cannot guarantee seats in specific locations or next to each other. Seat assignments
are strictly based on availability at the time seats are being selected and paid for.
Airlines retain the right to change aircraft and seat assignments at any time.
Agency is not responsible for any changes made by airlines or any additional charges imposed
by airlines for any changes to seat assignments after selection and payment.
TRAVEL INSURANCE
Agency strongly recommends that each Traveler purchases comprehensive travel insurance.
If you decline to purchase travel insurance that includes coverage for emergency and medical
needs while traveling and coverage for travel delays, you assume all personal risk and financial
loss if you cancel your travel or incur costs or losses during the course of travel.
You understand that concerns or fear of pandemics or epidemics are not a covered reason
under some travel insurance policies.
Insurance policies may exclude coverage for pandemics and epidemics.
Insurance claims will only be paid for covered matters, as stated in the insurance policy.
You hold Agency harmless for your election not to purchase travel insurance and for any denial
of any claim by any insurer for any reason.
TRAVELER CONDUCT
You are responsible for any damage or loss caused by any Traveler acts, errors, or omissions.
You are responsible for full payment for any such damage or loss directly to Supplier or provider
of any Travel Services or goods or services relating thereto.
You indemnify Agency for all amounts of any claim made against Agency, including without
limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.
Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any
Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or
otherwise.
You agree not to hold Agency, its owners, employees, agents, or representatives accountable
for any claims arising from Traveler acts, errors, or omissions.
Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service,
require you to leave any Travel Service, or require you to disembark any mode of transportation
if the Authorized Party reasonably believes:
You are a danger to yourself or any other participant;
You have engaged in, are engaged in, or are threatening to engage in behavior that is socially
disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene,
or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-
being of any other participant, any Authorized Party, or any third party; or
You do not follow any rule, procedure, or instruction of an Authorized Party.
If you are subject to any determination of an Authorized Party described above:
You may be left at any location, city, port, or place any mode of transport stops;
You will be solely responsible for all costs relating to your subsequent subsistence,
accommodation, or transportation;
You will forego any right to any refund, in whole or part, of any fees paid by you for any Travel
Services; and
No Authorized Party will have any direct or indirect liability of any kind relating to Traveler’s acts,
errors, or omissions.
“Authorized Party” means any Supplier or any of its agents, representatives, or sub-suppliers of
Travel Services or goods or services related thereto, including without limitation any ship
operator, ship captain, tour operator, tour director, group leader, or crew member.
You are solely responsible at all times for your baggage and personal items, including items
acquired during your travel.
DISABILITIES & SPECIAL NEEDS
If you have disabilities or special needs that may require non-emergency special services,
additional support, or disability accommodations, please advise Agency in advance of booking.
If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or
devices, rentals may be available, potentially subject to additional charges.
Airlines and other Suppliers may impose charges for additional baggage and may have size
restrictions for wheelchairs they can accommodate.
If you travel with a service animal or emotional support animal, Suppliers may require advance
arrangements and documentation regarding the animal’s health, training, and related factors.
Countries outside the United States and Canada often apply different laws, rules, regulations,
standards, and accommodations for persons with disabilities or special needs.
Travel destinations may have limited medical facilities, limited availability of prescription
medications, and limited means to accommodate your disability or special needs.
Please consult your health provider prior to planning or booking your travel.
Agency will make all reasonable efforts to request assistance or arrange for appropriate
services or equipment regarding Traveler disabilities or special needs. However, Agency is not
responsible for the failure of Suppliers to meet Traveler needs and expectations.
FOOD ALLERGIES
If you have food allergies or any similar conditions that may cause you harm during your travel
(“Food Allergies”), please advise Agency in advance of booking.
If any Traveler has Food Allergies, each such Traveler:
Acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding
your travel; and
Has sole responsibility for his or her Food Allergies and for performing all due diligence relating
to such Food Allergies prior to, during, and following your travel.
You will not pursue credit card “charge backs” relating to Food Allergies.
TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide:
Secure Flight Passenger Data (SFPD);
Full name as it appears on government-issued identification;
Date of birth;
Gender; and
Redress number (if available).
The name of Travelers on all reservations and travel documents must match the name as it
appears on that Traveler’s government-issued identification.
Traveler is responsible for any fees and expenses that may be incurred due to an incorrect
name or the denial of travel resulting from incorrect or non-matching information.
Updated information regarding security measures and requirements for air travel are available
at www.tsa.gov. Agency highly recommends that Travelers check this website well before travel.
All U.S. citizens traveling to or from any international destination must have a valid passport,
which must be valid for at least six months beyond Traveler’s date of return.
Travelers are responsible to confirm and obtain in advance travel documentation required by
any Supplier, including without limitation requirements based on Traveler status, country of
origin, destination country, and stops in any other countries.
Travelers are responsible to confirm and comply with up-to-date entry and exit requirements of
any jurisdiction relating to Travel Services.
Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a
non-parent adult may be required to have additional documentation, as required by domestic or
international airline Suppliers.
NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to
obtain or provide travel documentation required by any Supplier.
PASSPORTS, VISAS, AND DRIVER’S LICENSES
You are responsible to be familiar with the laws and rules governing any travel to any country.
You are responsible to determine the documents needed, to acquire such documentation, and
to ensure your passport is up to date and valid to enter or exit any country.
Agency may be able to assist you in acquiring the necessary travel documents upon your
request.
However, Agency is not responsible or liable for your failure to hold visas or documentation or to
determine the validity of your passport or any other travel document to enter or exit any country.
ENTRY REFUSAL
Countries may restrict entry for persons with criminal records.
You are responsible for understanding all destination entry laws and for knowing if you or
anyone in your party has a criminal record.
Agency does not inquire into Traveler criminal records in the interests of privacy.
Refusal of entry will not be a justification for cancellation of Travel Services, chargeback, or
refund.
PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES
You are solely responsible for being aware of any restrictions related to pandemics, epidemics,
and other travel advisories.
You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC)
and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules,
including those regarding pandemics, epidemics, COVID-19, and other health threats.
You are aware that certain countries, including the United States, may require testing and
quarantine upon entering the country, as well as testing and quarantine upon returning to the
United States or your country of residence.
You understand destination countries may have limited availability of tests required for return to
the United States.
Screening procedures and restrictions may take place at airports and in public areas.
Restrictions may include mandatory face coverings and/or temperature checks in airports,
hotels, cruise ships, trains, or other means of transport.
You are aware that immigration restrictions may be put in place before or during travel that
could impede your ability to enter or exit your destination as planned.
Travelers, including U.S. Citizens, agree to refer to current CDC guidelines, country-specific
guidelines, and Supplier requirements regarding health and medical testing and documentation
requirements.
If you fail to comply with current regulations or provide any required testing results or
documentation, you may be denied boarding, entry, or return to the United States or your
country of residence.
You are responsible for continually checking the latest CDC and State Department travel
advisories, which can be navigated via the following links:
U.S. Center for Disease Control Information
https://www.cdc.gov/coronavirus/2019-ncov/travelers
https://wwwnc.cdc.gov/travel/notices
U.S. Department of State Information
https://travel.state.gov/content/travel/en/traveladvisories/COVID-19-Country-Specific-
Information.html
https://travel.state.gov/content/travel/en/traveladvisories/covid-19-travel-information.html
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
CDC and other governmental notices and policies may change before your travel, during your
travel, and after you return from travel.
Neither Agency nor Suppliers are responsible for Traveler testing or documentation.
You understand the inherent risks of choosing to travel.
You accept the risks set out above and hold Agency harmless against any travel restrictions,
death, illness, cancellations by Suppliers, financial loss, quarantining rules, or measures put in
place at airports or destinations you travel through.
You hold Agency harmless for any financial penalties or fees imposed by Suppliers for
cancellations or postponements relating to COVID-19, pandemics, epidemics, natural disasters,
accidents, or disturbances, or any similar events.
You agree not to pursue any credit card charge-back, reimbursement, or legal action against
Agency regarding such penalties or fees.
RESTRICTED PRODUCTS & MATERIALS
You are responsible for knowledge, comprehension, and compliance with applicable laws in
each jurisdiction in which you travel regarding restricted products and other materials, including
without limitation laws regarding the possession or use of animals and animal products; plants,
fruits, vegetables; soil; cultural artifacts; alcohol; firearms and ammunition; knives and cutting
instruments; weapons; explosives; and any other restricted or illegal products or materials.
You are responsible for knowledge, comprehension, and compliance with applicable laws in
each jurisdiction in which you travel regarding Illegal drugs, substances, and paraphernalia,
including prescription or over-the-counter products that may be restricted in some jurisdictions
but unrestricted in others (“Drugs”).
Local laws may require you to carry medical prescriptions from a qualified physician.
Any possession or use of Drugs may result in immediate termination of Travel Services, as well
as prosecution by agents or officers of any government authority.
HAZARDOUS MATERIALS
All air passengers are prohibited by federal law from bringing hazardous materials aboard
aircraft in their luggage or on their person.
Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C.
5124 (see https://www.govinfo.gov/content/pkg/USCODE-2009-title49/pdf/USCODE-2009-
title49-subtitleIII-chap51-sec5124.pdf).
Examples include without limitation explosives, compressed gases, flammable fluids and solids,
oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases,
oxygen bottles, lithium batteries, and radiopharmaceuticals.
Special exceptions apply for small quantities (up to 70 ounces total) of medical and toilet articles
carried in your luggage and certain smoking materials on your person.
Restrictions on hazardous materials are listed at:
https://www.tsa.gov/travel/security-screening/whatcanibring/all.
Some foreign airports require airlines to treat passenger cabins with insecticides prior to or
during flights. The U.S. Department of Transportation (DOT) provides a list of such
requirements at:https://www.transportation.gov/airconsumer/spray.
You are responsible for understanding and complying with all requirements regarding
hazardous materials and insecticides.
Please contact your airline regarding your itinerary and applicable rules.
LIMITATIONS OF LIABILITY
AGENCY ACTS AS AN AGENT OF SUPPLIERS AND HAS NO CONTROL OVER SUPPLIER
ACTIVITIES, TRAVELER ACTIVITIES, THE ACTIVITIES OF ANY THIRD PARTY.
TRAVELER AGREES, THEREFORE, THAT AGENCY HAS NO LIABILITY FOR ANY DIRECT,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR SPECIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PROPERTY DAMAGE, PERSONAL
HARM, PHYSICAL INJURY, OR DEATH RELATING TO:
ANY ACT, ERROR, OR OMISSION OF ANY SUPPLIER OR ITS OWNERS, EMPLOYEES,
CONTRACTORS, AGENTS, OR REPRESENTATIVES, NEGLIGENT OR OTHERWISE,
REGARDING TRAVEL SERVICES, DELIVERY OR FAILURE TO DELIVER TRAVEL
SERVICES IN WHOLE OR PART, CANCELLATIONS, BANKRUPTCY OR CESSATION OF
OPERATIONS, OR ANY OTHER MATTERS RELATING TO TRAVEL SERVICES; OR
ANY ACT, ERROR, OR OMISSION OF TRAVELER, NEGLIGENT OR OTHERWISE; OR
ANY ACT, ERROR, OR OMISSION OF ANY THIRD PARTY, NEGLIGENT OR OTHERWISE.
TRAVELER EXONERATES AGENCY FROM ALL LIABILITY AS SET OUT ABOVE.
IF, DESPITE SUCH EXONERATION, TRAVELER IS AWARDED DAMAGES AGAINST
AGENCY IN LAW OR EQUITY, SUCH DAMAGES WILL BE LIMITED TO THE TOTAL
AMOUNT OF COMMISSIONS OR FEES RECEIVED BY AGENCY FOR PROVIDING
BOOKING SERVICES UNDER THESE TERMS.
AGENCY’S SOLE OBLIGATIONS AND LIABILITIES ARE AS STATED IN THESE TERMS. ALL
OTHER REPRESENTATIONS AND WARRANTIES—EXPRESS OR IMPLIED, BY STATUTE,
LAW, OR OTHERWISE—ARE EXCLUDED.
ARBITRATION
In case of a dispute between the you and Agency relating to or arising out of these Terms, the
parties will first attempt to resolve the dispute personally and in good faith.
If personal resolution attempts fail after 60 days following written notice of dispute, the parties
will submit the dispute to binding arbitration.
The arbitration will be conducted as follows:
State of Connecticut, County of New London
The arbitration will be conducted by a single arbitrator.
Such arbitrator will have no authority to add parties, vary the provisions of these Terms, award
punitive damages, or certify a class.
The arbitrator shall be bound by applicable and governing federal law as well as the law of the
State of Connecticut, County of New London.
Each party will pay its own legal costs and fees.
FORCE MAJEURE
No failure or delay in the performance of any obligation under these Terms will be a breach if
such failure or delay arises from a force majeure or any cause beyond the reasonable and
foreseeable control of Agency, including without limitation acts of God, floods, weather
conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of
terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, sickness, epidemics,
pandemics, quarantines, government interventions, defects in machinery or vehicles, delays or
other events (collectively, “force majeure”).
Agency is not liable to you and will not provide any refunds caused by delay or non-performance
of any obligation under these Terms to the extent any such delay is due to any force majeure.
If any Suppliers are affected by any force majeure, they may, in their sole discretion, vary or
cancel any itinerary or arrangement in relation to your travel without notice.
If an accident occurs and you seek assistance from us, you will be responsible (financially and
otherwise) responsible for all alternative travel arrangements.
GENERAL
Amendments. These Terms may be amended only in writing by Agency.
Assignment. You may not assign any right or obligation under these Terms without Agency’s
prior written consent, which will not be unreasonably withheld or delayed.
Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of
you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is
exclusive of any other right, and each right is cumulative.
Severability. If any part of these Terms is found unenforceable, that part will be enforced to the
fullest extent permitted by law and the remainder of these Terms will remain fully in force.
Relationship of Parties. These Terms do not create an agent relationship, legal-entity
partnership, joint venture, or employment relationship between you and Agency. You have no
authority to bind Agency or incur any obligation on Agency’s behalf.
Notices. Notices under these Terms will be in writing and deemed given when sent receipt
confirmed to the receiving party’s email or other address provided for purposes of notice.
Counterparts. These Terms may be signed or accepted electronically in more than one
counterpart; each will be an original. Counterparts together constitute a single instrument.
Governing Law. These Terms are governed exclusively by the laws of Connecticut without
regard to conflict-of-law provisions.
Further Assurances. The parties will perform any additional acts as necessary to effect these
Terms and will address together in good faith any unforeseen issues that arise under these
Terms with a view to mitigating any material adverse impact on either party.
Entire Agreement. These Terms, together with the Travel Services Agreement, are the entire
agreement between Traveler and Agency and supersede all prior agreements, written or oral,
between the parties regarding its subject matter.
STATE REQUIREMENTS
STATE OF CALIFORNIA
If travel services or transportation is cancelled and the traveler is not a fault and has not
cancelled in violation of any terms and conditions previously clearly and conspicuously
disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not
provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing
after cancellation.
In California, this provision does not apply where the seller of travel has remitted payment to
another registered wholesale seller of travel or a carrier without obtaining a refund, and where
the wholesaler or provider defaults in providing the agreed upon transportation or service. In this
situation, the seller of travel must provide the traveler with a written statement accompanied by
bank records to establish the disbursement of the payment and if disbursed to a wholesale
seller of travel, proof of that wholesaler’s current registration.
SELLER OF TRAVEL DISCLOSURES:
One of the following disclosures is mandatory:
EITHER:
This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.
OR:
This transaction is covered by the TRCF if the seller of travel was registered and participating in
the TCRF at the time of the sale and the traveler is located in the State of California at the time
of payment.
Eligible travelers may file a claim with the TCRF if the traveler is owed a refund of more than
$300 for the transportation or travel services which the seller of travel failed to forward to a
proper provider or such money was not refunded to you when required.
For complete, up to date information regarding your rights under California law, please visit
https://tcrcinfo.org. If you are purchasing from outside of California, this transaction is not
covered by the California Travel Restitution Fund.
SELLER OF TRAVEL CREDENTIALS
Mystic Travel Co., LLC is an Independent Affiliate of Outside Agents/Cruises & Tours Unlimited
California Registered Seller of Travel CST No. 2090937-50. Registration as a seller of travel
does not constitute approval by the State of California. Fla. Seller of Travel Ref. No.ST15578.
WA UBI # 603189022. Iowa Registered Agency No. 1202
© 2023 Travel Industry Solutions (revised 31-Mar-2023)
Privacy Policy
ACCEPTANCE OF TERMS
THE SERVICES
PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY. DO NOT USE THE SERVICES IF YOU DO NOT WISH TO COMPLY:
ACCEPTABLE USE
TERMINATION
THIRD PARTY SERVICES
COMPLIANCE WITH LAWS
INTELLECTUAL PROPERTY RIGHTS
INDEMNITY
DISCLAIMERS AND LIMITATION OF LIABILITY
These Terms and Conditions (“Terms”) between Mystic Travel Co., LLC (“Agency”) and you
(including all Travelers on the same booking who share the same household) (“you,” “your,”
“yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2)
payment authorization until terminated in writing by you or Agency.
These Terms are subject to change at any time, without prior written notice. The effective
version of these Terms is located at www.mystictravelco.com.
DEFINITIONS
“Agency” means Mystic Travel Co., LLC
“Booking Services” means travel reservation and booking services for Travel Services, which
Agency provides to you under these Terms.
“Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share
the same household under these Terms.
“Supplier” means any party who provides Travel Services to any Traveler.
“Terms” means these Terms and Conditions.
“Traveler” means you and all Travelers on the same booking who share the same household
under these Terms.
“Travel Services” means travel products and services provided to you by Suppliers, including
hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar
products and services involving any type of leisure, business, or other travel under these Terms.
TRAVELERS
By your signature or payment authorization, you agree to these Terms, including without
limitation all cancellation policies, on behalf of yourself and each Traveler on the same booking
who share the same household with you.
You are the Lead Traveler—you represent all Travelers on the same booking who share the
same household with you.
By your signature or payment authorization, you confirm to Agency that you have:
Shared these Terms with all Travelers; and
Obtained written confirmation that each Traveler has agreed to these Terms, which
confirmations you will promptly deliver to Agency.
You are responsible for booking, confirming, and paying for all reservations sufficiently prior to
travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.
You acknowledge the text of these Terms is conspicuous.
You are responsible for understanding these Terms—please read them carefully before
accepting Booking Services or Travel Services.
If you do not understand any part of these Terms, please contact Agency in writing to request
clarification.
AGENCY
Agency is a travel agent who provides Booking Services (not Travel Services) to you.
Agency reserves the right at any time to correct errors or omissions regarding pricing or any
other matters regarding your travel booking.
SUPPLIERS
Suppliers are independent companies who provide Travel Services to you.
Suppliers operate under their own terms, conditions, and management.
Your travel documentation identifies each Supplier responsible for providing your Travel
Services.
By paying for Travel Services, you consent to the use of those Suppliers.
All documentation, receipts, confirmations, and tickets issued are subject to the terms and
conditions specified by each Supplier.
Please read Supplier terms and conditions carefully—you are responsible for understanding and
complying with terms imposed by any Supplier with which you elect to deal, including without
limitation payment of all amounts when due and compliance with Supplier’s rules and
restrictions regarding availability and use of Travel Services.
You understand that any violation of Suppliers’ terms may result in denied access to Travel
Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation
results in fees or penalties to Agency, you agree to cover all such actual costs.
Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
Suppliers are not subject to Agency’s control—they are not employees, agents, representatives,
or affiliates of Agency.
Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws,
or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience,
costs, loss, damage, injury, or death to Travelers or Travelers’ companions.
If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It
might continue to provide some or all Travel Services, or it may stop operations completely.
Other Suppliers may, but are not required to, provide alternative Travel Services.
Payments to Agency immediately become the property of Suppliers, as required by law.
Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.
Agency has no special knowledge about the financial condition of Suppliers.
Agency has no liability for recommending a trip credit or a refund.
All Supplier promotions, incentives, and offers are subject to Supplier availability, which may
change at any time without notice.
RATES & INCLUSIONS
Quoted rates are based on the precise inclusions Agency provides to you in writing.
Unless specifically itemized on your travel documentation, rates do not include other Travelers’
costs, fees, or taxes related to:
Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any
other government-imposed fees or taxes, without limitation; or
Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions,
hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking,
valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests
or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal
nature, without limitation.
PERSONAL INFORMATION
You consent to Agency and Supplier use of your personal information.
You understand that, as part of booking any Travel Services, certain personal information may
be conveyed to third parties to accommodate your travel.
Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer
information, bank accounts, credit cards, and other information needed to secure travel
arrangements.
Agency has no liability regarding the distribution of your information to any Supplier or any
Supplier’s failure to protect your personal information.
You authorize Agency to keep your personal information for as long as needed to provide
Booking Services and for a reasonable period thereafter for Agency’s legal or business
purposes.
RESERVATIONS & PAYMENT
You authorize Agency to charge your credit card, debit card, or other means of payment for all
charges associated with your travel booking.
Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at
then-current exchange rates.
Agency payments to Suppliers will be converted at then-current exchange rates between USD
and the currency in Supplier’s country.
All Supplier prices are subject to change, including changes based on currency exchange-rate
fluctuations.
Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or
fees relating to foreign-currency transactions.
A purchase of Travel Services is not complete until all deposits and other amounts due have
been paid and processed and you receive a written booking confirmation.
If you do not make payments by their due date, Suppliers may cancel your booking in whole or
part, which may result in deposits or previous payments becoming NON-REFUNDABLE.
You are responsible for Supplier price increases, fees, or penalties incurred as a result of your
late payment. Agency has no responsibility for such price increases, fees, or penalties.
Agency reserves the right to cancel your booking if Agency does not receive full payment for
Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.
If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips
(e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-
REFUNDABLE FEE for that Booking Service.
You agree to pay this agency’s non-refundable Planning Fee of $75.00 prior to services being
rendered.
CHANGES & CANCELLATIONS
You agree to comply with the terms and conditions of Suppliers regarding your Travel Services,
and changes thereto, and you agree to pay any applicable change or cancellation fees.
If you change or cancel a reservation or booking, you may be subject to:
Agency fees of USD $50.00; AND
Supplier fees, charges, or penalties.
NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.
Hotels may not permit changes to or cancellation of reservations, subject to the terms and
conditions of the hotel reservation.
Notwithstanding the above, you agree to request cancellation in writing.
NO SHOWS
Failure to travel or show up for any reservation or booking is considered a “no show.”
No show penalties will equal amounts up to the entire cost of travel, subject to terms and
conditions of Supplier and Agency policies.
REFUNDS, CHARGEBACKS, AND ADJUSTMENTS
You will deliver to Agency in writing any claim for refund or adjustment.
Full details and proof of payment documentation must accompany all claims.
You may not be entitled to a refund if you change or cancel your travel plans after: (1) a
confirmation of the booking; or (2) payment for a booking.
Refunds are subject to Supplier terms and conditions.
Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential
terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please
carefully review Supplier terms and conditions.
You waive any right to a chargeback in case of cancellation (except for fraud), including any
force majeure event (as described below).
If you attempt a chargeback, reverse charge, or recollection of a payment already made without
Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and
expenses associated with such chargeback, reverse charge, or recollection, including without
limitation attorney’s fees and legal costs.
ACCOMMODATIONS
Hotel accommodation is subject to availability at the time of reservation.
Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a
booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment
for that portion of your travel.
Amenities such as air conditioning, elevators, bed size, and similar preferences are not
guaranteed at all properties. In addition, even if a property has amenities such as air
conditioning, elevators, restaurants, bars, fitness facilities, or pools, such amenities are not
guaranteed to be operational or available during your stay.
Reimbursement for lack of amenities is solely the responsibility of the hotel.
Agency may elect to act as an intermediary, but it is not responsible for such reimbursement
under any circumstances.
AIR TRAVEL
Most airlines consider a name-change to be a cancellation.
You are responsible for excess baggage fees. Travelers are responsible to confirm airline
baggage allowances for all flights.
International flights may have different requirements than domestic flights.
Tickets of any kind are payable in full at the time of booking.
Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE,
subject to Supplier terms and conditions.
Agency is not responsible for any loss, injury, accident, error, or omission that may occur,
including without limitation schedule changes, additional expenses, delays, and cancellations
due to weather conditions, equipment failure or repair, or other matters beyond Agency’s
control.
You agree to comply with safety guidelines of all airlines and hold Agency harmless from any
liability due to airline restrictions.
Airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services
may be subject to additional fees.
Agency cannot guarantee seats in specific locations or next to each other. Seat assignments
are strictly based on availability at the time seats are being selected and paid for.
Airlines retain the right to change aircraft and seat assignments at any time.
Agency is not responsible for any changes made by airlines or any additional charges imposed
by airlines for any changes to seat assignments after selection and payment.
TRAVEL INSURANCE
Agency strongly recommends that each Traveler purchases comprehensive travel insurance.
If you decline to purchase travel insurance that includes coverage for emergency and medical
needs while traveling and coverage for travel delays, you assume all personal risk and financial
loss if you cancel your travel or incur costs or losses during the course of travel.
You understand that concerns or fear of pandemics or epidemics are not a covered reason
under some travel insurance policies.
Insurance policies may exclude coverage for pandemics and epidemics.
Insurance claims will only be paid for covered matters, as stated in the insurance policy.
You hold Agency harmless for your election not to purchase travel insurance and for any denial
of any claim by any insurer for any reason.
TRAVELER CONDUCT
You are responsible for any damage or loss caused by any Traveler acts, errors, or omissions.
You are responsible for full payment for any such damage or loss directly to Supplier or provider
of any Travel Services or goods or services relating thereto.
You indemnify Agency for all amounts of any claim made against Agency, including without
limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.
Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any
Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or
otherwise.
You agree not to hold Agency, its owners, employees, agents, or representatives accountable
for any claims arising from Traveler acts, errors, or omissions.
Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service,
require you to leave any Travel Service, or require you to disembark any mode of transportation
if the Authorized Party reasonably believes:
You are a danger to yourself or any other participant;
You have engaged in, are engaged in, or are threatening to engage in behavior that is socially
disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene,
or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-
being of any other participant, any Authorized Party, or any third party; or
You do not follow any rule, procedure, or instruction of an Authorized Party.
If you are subject to any determination of an Authorized Party described above:
You may be left at any location, city, port, or place any mode of transport stops;
You will be solely responsible for all costs relating to your subsequent subsistence,
accommodation, or transportation;
You will forego any right to any refund, in whole or part, of any fees paid by you for any Travel
Services; and
No Authorized Party will have any direct or indirect liability of any kind relating to Traveler’s acts,
errors, or omissions.
“Authorized Party” means any Supplier or any of its agents, representatives, or sub-suppliers of
Travel Services or goods or services related thereto, including without limitation any ship
operator, ship captain, tour operator, tour director, group leader, or crew member.
You are solely responsible at all times for your baggage and personal items, including items
acquired during your travel.
DISABILITIES & SPECIAL NEEDS
If you have disabilities or special needs that may require non-emergency special services,
additional support, or disability accommodations, please advise Agency in advance of booking.
If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or
devices, rentals may be available, potentially subject to additional charges.
Airlines and other Suppliers may impose charges for additional baggage and may have size
restrictions for wheelchairs they can accommodate.
If you travel with a service animal or emotional support animal, Suppliers may require advance
arrangements and documentation regarding the animal’s health, training, and related factors.
Countries outside the United States and Canada often apply different laws, rules, regulations,
standards, and accommodations for persons with disabilities or special needs.
Travel destinations may have limited medical facilities, limited availability of prescription
medications, and limited means to accommodate your disability or special needs.
Please consult your health provider prior to planning or booking your travel.
Agency will make all reasonable efforts to request assistance or arrange for appropriate
services or equipment regarding Traveler disabilities or special needs. However, Agency is not
responsible for the failure of Suppliers to meet Traveler needs and expectations.
FOOD ALLERGIES
If you have food allergies or any similar conditions that may cause you harm during your travel
(“Food Allergies”), please advise Agency in advance of booking.
If any Traveler has Food Allergies, each such Traveler:
Acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding
your travel; and
Has sole responsibility for his or her Food Allergies and for performing all due diligence relating
to such Food Allergies prior to, during, and following your travel.
You will not pursue credit card “charge backs” relating to Food Allergies.
TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide:
Secure Flight Passenger Data (SFPD);
Full name as it appears on government-issued identification;
Date of birth;
Gender; and
Redress number (if available).
The name of Travelers on all reservations and travel documents must match the name as it
appears on that Traveler’s government-issued identification.
Traveler is responsible for any fees and expenses that may be incurred due to an incorrect
name or the denial of travel resulting from incorrect or non-matching information.
Updated information regarding security measures and requirements for air travel are available
at www.tsa.gov. Agency highly recommends that Travelers check this website well before travel.
All U.S. citizens traveling to or from any international destination must have a valid passport,
which must be valid for at least six months beyond Traveler’s date of return.
Travelers are responsible to confirm and obtain in advance travel documentation required by
any Supplier, including without limitation requirements based on Traveler status, country of
origin, destination country, and stops in any other countries.
Travelers are responsible to confirm and comply with up-to-date entry and exit requirements of
any jurisdiction relating to Travel Services.
Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a
non-parent adult may be required to have additional documentation, as required by domestic or
international airline Suppliers.
NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to
obtain or provide travel documentation required by any Supplier.
PASSPORTS, VISAS, AND DRIVER’S LICENSES
You are responsible to be familiar with the laws and rules governing any travel to any country.
You are responsible to determine the documents needed, to acquire such documentation, and
to ensure your passport is up to date and valid to enter or exit any country.
Agency may be able to assist you in acquiring the necessary travel documents upon your
request.
However, Agency is not responsible or liable for your failure to hold visas or documentation or to
determine the validity of your passport or any other travel document to enter or exit any country.
ENTRY REFUSAL
Countries may restrict entry for persons with criminal records.
You are responsible for understanding all destination entry laws and for knowing if you or
anyone in your party has a criminal record.
Agency does not inquire into Traveler criminal records in the interests of privacy.
Refusal of entry will not be a justification for cancellation of Travel Services, chargeback, or
refund.
PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES
You are solely responsible for being aware of any restrictions related to pandemics, epidemics,
and other travel advisories.
You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC)
and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules,
including those regarding pandemics, epidemics, COVID-19, and other health threats.
You are aware that certain countries, including the United States, may require testing and
quarantine upon entering the country, as well as testing and quarantine upon returning to the
United States or your country of residence.
You understand destination countries may have limited availability of tests required for return to
the United States.
Screening procedures and restrictions may take place at airports and in public areas.
Restrictions may include mandatory face coverings and/or temperature checks in airports,
hotels, cruise ships, trains, or other means of transport.
You are aware that immigration restrictions may be put in place before or during travel that
could impede your ability to enter or exit your destination as planned.
Travelers, including U.S. Citizens, agree to refer to current CDC guidelines, country-specific
guidelines, and Supplier requirements regarding health and medical testing and documentation
requirements.
If you fail to comply with current regulations or provide any required testing results or
documentation, you may be denied boarding, entry, or return to the United States or your
country of residence.
You are responsible for continually checking the latest CDC and State Department travel
advisories, which can be navigated via the following links:
U.S. Center for Disease Control Information
https://www.cdc.gov/coronavirus/2019-ncov/travelers
https://wwwnc.cdc.gov/travel/notices
U.S. Department of State Information
https://travel.state.gov/content/travel/en/traveladvisories/COVID-19-Country-Specific-
Information.html
https://travel.state.gov/content/travel/en/traveladvisories/covid-19-travel-information.html
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
CDC and other governmental notices and policies may change before your travel, during your
travel, and after you return from travel.
Neither Agency nor Suppliers are responsible for Traveler testing or documentation.
You understand the inherent risks of choosing to travel.
You accept the risks set out above and hold Agency harmless against any travel restrictions,
death, illness, cancellations by Suppliers, financial loss, quarantining rules, or measures put in
place at airports or destinations you travel through.
You hold Agency harmless for any financial penalties or fees imposed by Suppliers for
cancellations or postponements relating to COVID-19, pandemics, epidemics, natural disasters,
accidents, or disturbances, or any similar events.
You agree not to pursue any credit card charge-back, reimbursement, or legal action against
Agency regarding such penalties or fees.
RESTRICTED PRODUCTS & MATERIALS
You are responsible for knowledge, comprehension, and compliance with applicable laws in
each jurisdiction in which you travel regarding restricted products and other materials, including
without limitation laws regarding the possession or use of animals and animal products; plants,
fruits, vegetables; soil; cultural artifacts; alcohol; firearms and ammunition; knives and cutting
instruments; weapons; explosives; and any other restricted or illegal products or materials.
You are responsible for knowledge, comprehension, and compliance with applicable laws in
each jurisdiction in which you travel regarding Illegal drugs, substances, and paraphernalia,
including prescription or over-the-counter products that may be restricted in some jurisdictions
but unrestricted in others (“Drugs”).
Local laws may require you to carry medical prescriptions from a qualified physician.
Any possession or use of Drugs may result in immediate termination of Travel Services, as well
as prosecution by agents or officers of any government authority.
HAZARDOUS MATERIALS
All air passengers are prohibited by federal law from bringing hazardous materials aboard
aircraft in their luggage or on their person.
Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C.
5124 (see https://www.govinfo.gov/content/pkg/USCODE-2009-title49/pdf/USCODE-2009-
title49-subtitleIII-chap51-sec5124.pdf).
Examples include without limitation explosives, compressed gases, flammable fluids and solids,
oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases,
oxygen bottles, lithium batteries, and radiopharmaceuticals.
Special exceptions apply for small quantities (up to 70 ounces total) of medical and toilet articles
carried in your luggage and certain smoking materials on your person.
Restrictions on hazardous materials are listed at:
https://www.tsa.gov/travel/security-screening/whatcanibring/all.
Some foreign airports require airlines to treat passenger cabins with insecticides prior to or
during flights. The U.S. Department of Transportation (DOT) provides a list of such
requirements at:https://www.transportation.gov/airconsumer/spray.
You are responsible for understanding and complying with all requirements regarding
hazardous materials and insecticides.
Please contact your airline regarding your itinerary and applicable rules.
LIMITATIONS OF LIABILITY
AGENCY ACTS AS AN AGENT OF SUPPLIERS AND HAS NO CONTROL OVER SUPPLIER
ACTIVITIES, TRAVELER ACTIVITIES, THE ACTIVITIES OF ANY THIRD PARTY.
TRAVELER AGREES, THEREFORE, THAT AGENCY HAS NO LIABILITY FOR ANY DIRECT,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR SPECIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PROPERTY DAMAGE, PERSONAL
HARM, PHYSICAL INJURY, OR DEATH RELATING TO:
ANY ACT, ERROR, OR OMISSION OF ANY SUPPLIER OR ITS OWNERS, EMPLOYEES,
CONTRACTORS, AGENTS, OR REPRESENTATIVES, NEGLIGENT OR OTHERWISE,
REGARDING TRAVEL SERVICES, DELIVERY OR FAILURE TO DELIVER TRAVEL
SERVICES IN WHOLE OR PART, CANCELLATIONS, BANKRUPTCY OR CESSATION OF
OPERATIONS, OR ANY OTHER MATTERS RELATING TO TRAVEL SERVICES; OR
ANY ACT, ERROR, OR OMISSION OF TRAVELER, NEGLIGENT OR OTHERWISE; OR
ANY ACT, ERROR, OR OMISSION OF ANY THIRD PARTY, NEGLIGENT OR OTHERWISE.
TRAVELER EXONERATES AGENCY FROM ALL LIABILITY AS SET OUT ABOVE.
IF, DESPITE SUCH EXONERATION, TRAVELER IS AWARDED DAMAGES AGAINST
AGENCY IN LAW OR EQUITY, SUCH DAMAGES WILL BE LIMITED TO THE TOTAL
AMOUNT OF COMMISSIONS OR FEES RECEIVED BY AGENCY FOR PROVIDING
BOOKING SERVICES UNDER THESE TERMS.
AGENCY’S SOLE OBLIGATIONS AND LIABILITIES ARE AS STATED IN THESE TERMS. ALL
OTHER REPRESENTATIONS AND WARRANTIES—EXPRESS OR IMPLIED, BY STATUTE,
LAW, OR OTHERWISE—ARE EXCLUDED.
ARBITRATION
In case of a dispute between the you and Agency relating to or arising out of these Terms, the
parties will first attempt to resolve the dispute personally and in good faith.
If personal resolution attempts fail after 60 days following written notice of dispute, the parties
will submit the dispute to binding arbitration.
The arbitration will be conducted as follows:
State of Connecticut, County of New London
The arbitration will be conducted by a single arbitrator.
Such arbitrator will have no authority to add parties, vary the provisions of these Terms, award
punitive damages, or certify a class.
The arbitrator shall be bound by applicable and governing federal law as well as the law of the
State of Connecticut, County of New London.
Each party will pay its own legal costs and fees.
FORCE MAJEURE
No failure or delay in the performance of any obligation under these Terms will be a breach if
such failure or delay arises from a force majeure or any cause beyond the reasonable and
foreseeable control of Agency, including without limitation acts of God, floods, weather
conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of
terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, sickness, epidemics,
pandemics, quarantines, government interventions, defects in machinery or vehicles, delays or
other events (collectively, “force majeure”).
Agency is not liable to you and will not provide any refunds caused by delay or non-performance
of any obligation under these Terms to the extent any such delay is due to any force majeure.
If any Suppliers are affected by any force majeure, they may, in their sole discretion, vary or
cancel any itinerary or arrangement in relation to your travel without notice.
If an accident occurs and you seek assistance from us, you will be responsible (financially and
otherwise) responsible for all alternative travel arrangements.
GENERAL
Amendments. These Terms may be amended only in writing by Agency.
Assignment. You may not assign any right or obligation under these Terms without Agency’s
prior written consent, which will not be unreasonably withheld or delayed.
Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of
you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is
exclusive of any other right, and each right is cumulative.
Severability. If any part of these Terms is found unenforceable, that part will be enforced to the
fullest extent permitted by law and the remainder of these Terms will remain fully in force.
Relationship of Parties. These Terms do not create an agent relationship, legal-entity
partnership, joint venture, or employment relationship between you and Agency. You have no
authority to bind Agency or incur any obligation on Agency’s behalf.
Notices. Notices under these Terms will be in writing and deemed given when sent receipt
confirmed to the receiving party’s email or other address provided for purposes of notice.
Counterparts. These Terms may be signed or accepted electronically in more than one
counterpart; each will be an original. Counterparts together constitute a single instrument.
Governing Law. These Terms are governed exclusively by the laws of Connecticut without
regard to conflict-of-law provisions.
Further Assurances. The parties will perform any additional acts as necessary to effect these
Terms and will address together in good faith any unforeseen issues that arise under these
Terms with a view to mitigating any material adverse impact on either party.
Entire Agreement. These Terms, together with the Travel Services Agreement, are the entire
agreement between Traveler and Agency and supersede all prior agreements, written or oral,
between the parties regarding its subject matter.
STATE REQUIREMENTS
STATE OF CALIFORNIA
If travel services or transportation is cancelled and the traveler is not a fault and has not
cancelled in violation of any terms and conditions previously clearly and conspicuously
disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not
provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing
after cancellation.
In California, this provision does not apply where the seller of travel has remitted payment to
another registered wholesale seller of travel or a carrier without obtaining a refund, and where
the wholesaler or provider defaults in providing the agreed upon transportation or service. In this
situation, the seller of travel must provide the traveler with a written statement accompanied by
bank records to establish the disbursement of the payment and if disbursed to a wholesale
seller of travel, proof of that wholesaler’s current registration.
SELLER OF TRAVEL DISCLOSURES:
One of the following disclosures is mandatory:
EITHER:
This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.
OR:
This transaction is covered by the TRCF if the seller of travel was registered and participating in
the TCRF at the time of the sale and the traveler is located in the State of California at the time
of payment.
Eligible travelers may file a claim with the TCRF if the traveler is owed a refund of more than
$300 for the transportation or travel services which the seller of travel failed to forward to a
proper provider or such money was not refunded to you when required.
For complete, up to date information regarding your rights under California law, please visit
https://tcrcinfo.org. If you are purchasing from outside of California, this transaction is not
covered by the California Travel Restitution Fund.
SELLER OF TRAVEL CREDENTIALS
Mystic Travel Co., LLC is an Independent Affiliate of Outside Agents/Cruises & Tours Unlimited
California Registered Seller of Travel CST No. 2090937-50. Registration as a seller of travel
does not constitute approval by the State of California. Fla. Seller of Travel Ref. No.ST15578.
WA UBI # 603189022. Iowa Registered Agency No. 1202
© 2023 Travel Industry Solutions (revised 31-Mar-2023)
Privacy Policy
ACCEPTANCE OF TERMS
- Your access to and use of this website on which this document is found (the “Website”) and all Services (as defined in Section 2), is subject exclusively to these Terms of Service. The terms “you”, “your” and similar pronouns refer to the person using or accessing the Website or the Services. The terms “we”, “our” and similar pronouns refer to the independently contracted person or entity referred to in the header of this site (the “Company”). This is a legally binding agreement between you and Company; please read it carefully. Unless explicitly stated otherwise, any features or services available at any time on the Website or the Services are subject to these Terms of Service. Accessing the Website or the Services in any manner, even by automated means, constitutes your use of said Website or the Services, respectively, and your agreement to be bound by these Terms of Service. If you do not accept these Terms of Service you must immediately stop using the Website or the Services. You may not use the Website or the Services for any purpose that is unlawful or prohibited by these Terms of Service. You further expressly agree and acknowledge all of the following provisions:
- We reserve the right to update or amend (collectively, “change”) these Terms of Service at any time and will revise the effective date when we do so. It is your responsibility to check the Terms of Service regularly for any changes and to take note of the posted effective date of the Terms of Service. Your continued use of the Website or the Services, as the case may be, after the posted effective dates constitutes your agreement to be bound by these Terms of Service as modified, provided however, that such modifications shall not apply to any disputes arising prior to the effective date of the changes. Accordingly, you hereby agree that your continued use of the Website constitutes your waiver to contest the enforceability of any such changes (whether for lack of notice or otherwise). Please do not use the Website if you disagree with the provisions of this paragraph 1.3. Otherwise, your continued use is to be deemed conclusive acceptance thereof.
THE SERVICES
- The “Services” consist of the Website and any functions provided by, through, or in conjunction with the Website, including but not limited to travel searches, travel booking, email, telephone messages, and text messages. These Terms of Service do not apply to your travel, only to your use of the Services to make a travel booking.
- Each component of your travel (including but not limited to cruises, hotels, flights, excursions, tours, all-inclusives, travel insurance, and all other travel related services) may include its own Terms of Service of service or a contract of carriage (the “Partner Terms”). If Partner Terms apply, you will be shown a link to the Partner Terms prior to completing your booking. We make no representations or warranties as to the Partner Terms. You acknowledge and agree that you will review and agree to the Partner Terms prior to booking your travel through the Services.
- The Services are not for use by users under the age of 18. By registering for the Services, you represent to us that you are over the age of 18, and warrant that you shall not allow persons under the age of 18 to use or access the Services.
PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY. DO NOT USE THE SERVICES IF YOU DO NOT WISH TO COMPLY:
- By either filling out our contact form or providing contact information as part of a prospective or final cruise booking, you give us express written consent to contact you by phone, or e-mail, or text messages to (i) provide notices regarding your bookings and travel itineraries, (ii) investigate or prevent fraud, or (iii) collect a debt owed to us. You agree that we may contact you using autodialed or prerecorded message calls, emails, social media, and text messages to carry out the purposes we have identified above. We will not share your phone number(s) with third parties for their own purposes without your consent. Standard telephone minute and text charges may apply. We will not use autodialed or prerecorded message calls or texts to contact you for marketing purposes at the telephone number(s) you designate unless we receive your prior express written consent. You do not have to consent to receive autodialed or prerecorded message calls or texts in order to use the Services. YOU EXPRESSLY AGREE THAT WE MAY CONTACT YOU EVEN IF YOU HAVE PREVIOUSLY REGISTERED YOUR PHONE WITH A FEDERAL OR STATE “DO NOT CALL” REGISTRY. You have the right to withdraw your consent and may opt-out of receiving phone calls by contacting us in any of the methods listed in the “Contact” section of the Website. In addition, you may opt-out of e-mails by clicking the “unsubscribe” link in any e-mail we send to you, and may opt-out of text messages by replying “STOP” to text messages you receive from us. If you opt-out and then re-enable any of these services, you will be deemed to have again given us your express written consent to contact you via any services you re-enable.
ACCEPTABLE USE
- For purposes of these Terms of Use, “Content” means information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials made available, displayed or transmitted over, by, or in connection with the Services (including information made available by means of an Internet “hyperlink”, a third party Web posting, e-mail, or similar means), including all trademarks, trade names service marks and domain names contained therein, as well as the contents of any mobile applications, websites, social media, bulletin boards, chat forums, and all updates, upgrades, modifications, and other version of any of the foregoing.
- With regard to the use of the Services, including any and all Content that you upload, send, post, e-mail, or otherwise transmit while using the Services, you represent and warrant that (i) you are the true owner of or have and will have at all times sufficient rights, without limitation, to upload the Content; (ii) the Content does not and will not violate: (a) the copyrights, patents, trade secrets, trademarks, service marks or other intellectual property rights; (b) any other property rights; (c) privacy rights; or (d) any other proprietary rights of any other person, business, or entity; and (iii) the transmission of the Content does not and will not violate any laws or breach any licenses or other agreements to which you are a party. Except as specifically permitted by law, you may not post, modify, distribute, or reproduce in any way copyrighted or other proprietary materials without obtaining the prior written consent of the copyright owner of such materials.
- You acknowledge that all Content, whether posted publicly or transmitted privately over, by, or in connection with the Services is the sole responsibility of the person from whom such Content originated. You agree and acknowledge that (i) we do not control or endorse the Content and (ii) that we cannot guarantee the accuracy, integrity or quality of such Content. You further agree and acknowledge that by using the Services you may be exposed to Content that is inaccurate, offensive or indecent. You agree that the Company will not be liable whatsoever for any Content or for any loss or damage of any kind resulting, directly or indirectly, from the use of or reliance on any Content transmitted via the Services and you hereby assume and agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.
- In using the Services, you agree not to upload, send, post, e-mail, or otherwise transmit via the Services any Content that (i) contains viruses other code or software that damages, destroys or interferes with (or is intended to damage, destroy, or interfere with) the communications networks or computer systems of Company, or our employees, contractors, affiliates, or customers, (ii) contains unlawful, tortious, libelous, defamatory, abusive, racist, harassing, or threatening material, or is invasive of another’s privacy, another’s right of publicity, is pornographic (including but not limited to child pornography), or otherwise objectionable as determined by us in our sole discretion, or (iii) constitutes unsolicited commercial bulk email (spam), or is prohibited by the CAN-SPAM Act of 2003, or any other applicable law regulating e-mail services.
- We have the right, at our sole discretion, to remove any material that breaches these Terms of Service or is (in our sole reasonable opinion) otherwise objectionable.
- You may not use the Services, either manually or by means of an automated tool, to collect the contact information or personally identifiable information of other users of the Services for any purpose (other than using the Services) including, but not limited to, collection of such information for advertising or direct marketing to users of the Services outside of the Services.
- You may not use the Services to interfere with, gain unauthorized access to, or otherwise violate the security of our (or another party’s) network, servers, computers, other control devices, software, or data, or to attempt to do any of the foregoing. Examples of system or network security violations include but are not limited to:
- Unauthorized monitoring, scanning or probing of networks or systems or any other action aimed at the unauthorized interception of data or the harvesting of e-mail addresses;
- Use any forged, false or misleading number identity, email header, invalid or non-existent domain names in email or postings nor employ techniques to hide, obscure or counterfeit the source of e-mail or other posting;
- Hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data without express authorization of the owner of the system or network;
- Impersonating others, phishing, or secretly or deceptively obtaining personal information of third parties; or
- Using any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication; except in the case of authorized legitimate network security operations, distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers or network probing tools; or programs that may damage the operation of another’s network, system, computer or other property.
TERMINATION
- We reserve the right to immediately and without notice suspend or terminate your use of the Services if we reasonably believe that you have violated these Terms of Service. We have no obligation to provide you with notice of an alleged violation. We may at any time, at our sole discretion, discontinue the Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Services.
THIRD PARTY SERVICES
- The Services may include services provided to Company by third party providers (a “Third Party Component”), including but not limited to ASAP Cruises Inc. dba OutsideAgents.com. Prior to using any Third Party Component, you may be required to agree to additional Terms of Service provided by such third-party vendor. You acknowledge and agree that you will comply with such additional Terms of Service.
- The Services may also include links to third party websites that are controlled and maintained by others. You acknowledge and agree that any link to other websites is not an endorsement of such websites and that Company is not responsible for the content or availability of any such sites. Neither these Terms of Service nor our Privacy Policy governs the use of your information by third party websites.
COMPLIANCE WITH LAWS
- In connection with your use of the Website or the Services, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States of America or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
- You agree and acknowledge that (i) the export, import, and use of certain software, and technical data that may be provided as part of the Services are subject to domestic and foreign U.S. laws (including the U.S. Export Administration Act and the regulations implemented thereunder by the U.S. Department of Commerce, the U.S. Foreign Corrupt Practices Act (“FCPA”), and all foreign laws similar to the FCPA) (all such laws and regulations collectively referred to herein as “Export Laws”), as the same may be amended from time to time, (ii) the transmission of Content via the Services may be subject to all domestic and foreign privacy laws applicable to the provision of Services (including the Electronic Communications Privacy Act (together with the Stored Communications Act),the Federal Trade Commission Act, the U.S. Patriot Act, the Children’s Online Protection Act, state privacy laws (including the California Online Privacy Protection Act (“CalOPPA”)), state wiretap laws, and, together with all respective federal and state regulations implementing those laws, as the same may be amended from time to time (all such laws and regulations collectively referred to herein as “Privacy Laws”), and (iii) you shall strictly comply with all Privacy Laws and Export Laws applicable, directly or indirectly, to your operation or use of the Services or your transmission of Content thereby.
INTELLECTUAL PROPERTY RIGHTS
- You acknowledge and agree that the Services, the Website and Content contained therein (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws that are owned by Company or other third parties from whom Company has the right to display such intellectual property. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.
- The Company does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. You hereby grant to Company (and its Affiliates) a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works of, distribute, perform, and display all Content that you upload to the Services, and to incorporate any such Content in other works in any form, media, or technology now known or later developed. You agree that Company will not treat any Content that you upload to the Services as confidential and may use any such Content in the operation of its business (including without limitation, for products, services, marketing, or advertising) without incurring any liability for royalties or any other consideration of any kind.
INDEMNITY
- You agree to indemnify, defend and hold Company and its shareholders, members, board of directors, board of managers, officers, managers, employees, agents, independent contractors, attorneys, suppliers, vendors or representatives (collectively with Company, the “Company Affiliates”) harmless from and against any and all Claims and Damages arising directly or indirectly (i) from any breach by you of these Terms of Service, and (ii) any Claim brought or threatened against Company by any third party arising (a) out of your use of the Services or (b) by reason of or in connection with any Content submitted, posted or transmitted through the Services, howsoever such Claims or Damages are suffered or incurred by Company as a result of (a) or (b).
- For purposes of these Terms of Service:
- “Claim” shall mean any suit, claim, demand, cause of action, administrative, regulatory or judicial action, proceeding (including condemnation or appropriation proceedings), hearing, written notice, arbitration, investigation, request for information, litigation, charge or complaint.
- “Damages” shall mean any and all injury, damage, liability, judgment, loss, penalty, interest, cost and expense, including reasonable attorneys’ fees and court costs incurred due to, as part of, or resulting from an asserted or threatened Claim.
DISCLAIMERS AND LIMITATION OF LIABILITY
- USE OF THE SERVICES IS AT YOUR OWN RISK. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OF SERVICE, THE SERVICES ARE PROVIDED “AS IS” AND WE MAKE NO WARRANTY, EXPRESS OR LIMITED, WITH RESPECT TO THE SERVICES, INCLUDING ANY AND ALL WARRANTIES OF TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.
- WE ARE NOT LIABLE FOR ANY DAMAGES WHATSOEVER TO THE EXTENT ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH LOST OR ALTERED MESSAGES OR TRANSMISSIONS OR UNAUTHORIZED ACCESS TO OR THEFT, ALTERATION, LOSS, DAMAGE OR DESTRUCTION OF YOUR CONTENT, DATA, PROGRAMS, INFORMATION, NETWORK OR SYSTEMS, EXCEPT TO THE EXTENT THAT ANY OF THE FOREGOING IS CAUSED BY OUR GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.
- NOTWITHSTANDING ANY PROVISION OF THSE TERMS OF SERVICE TO THE CONTRARY, NONE OF THE COMPANY AFFILIATES SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS, SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL COSTS, LIABILITIES OR DAMAGES, WHETHER IN BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FORESEEABLE, ARISING FROM THE USE OR PERFORMANCE OF THE SERVICES, ANY INTERRUPTION OF SERVICES, OR ANY DELAY, ERROR OR LOSS OF DATA OR INFORMATION ARISING IN ANY MANNER OUT OF, OR IN CONNECTION WITH, THESE TERMS OF SERVICE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ALL CLAIMS FOR WHICH ARE HEREBY SPECIFICALLY WAIVED. TO THE EXTENT SUCH DISCLAIMER IS PERMITTED BY LAW, WE HEREBY DISCLAIM LIABILITY FOR ANY OF THE FOREGOING COSTS, LIABILITIES OR DAMAGES CAUSED BY OUR GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT. THE FOREGOING LIMITATIONS OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
- YOU ACKNOWLEDGE THAT THE SERVICES ARE NOT GUARANTEED TO BE SECURE OR FREE FROM TAMPERING, VIRUSES, OR OTHER SECURITY VIOLATIONS. ACCORDINGLY, WE HEREBY DISCLAIM ANY AND ALL LIABILITY OR RESPONSIBILITY WHATSOEVER FOR THE SECURITY OF THE SERVICES, WHETHER OR NOT YOU HAVE IMPLEMENTED ENCRYPTION, FIREWALL PROTECTION OR ANY OTHER.
